Chainwright Privacy Policy
1. Introduction
Chainwright ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and mobile application (collectively, our "Platform").
Please read this policy carefully to understand our practices regarding your personal data. By using our Platform, you acknowledge that you have read and understood this privacy policy.
2. Information We Collect
2.1 Information you give us:
- Personal details (name, email address, phone number)
- Property information (address, details, photographs)
- Financial information (budget for buying)
- Account login information
- Communications with us or other users through our Platform
2.2 Information we collect automatically:
- Usage data (pages visited, time spent on pages, click-through rates)
- Device information (IP address, browser type, operating system)
- Location data (if permitted by your device settings)
- Cookies and similar technologies (see our Cookie Policy for details)
3. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our Platform services
- To match buyers with properties and facilitate transactions
- To communicate with you about our services and respond to inquiries
- To personalize and improve your experience on our Platform
- To analyze usage patterns and optimize our services
- To detect, prevent, and address technical issues or fraudulent activities
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Performance of a contract when we provide you with our services
- Your consent, where explicitly given
- Our legitimate interests, which include improving our services, preventing fraud, and marketing our services
- Compliance with legal obligations
5. Sharing Your Information
We may share your information with:
- Other users, as necessary to facilitate property transactions (e.g., sharing buyer information with sellers)
- Service providers who assist in our operations (e.g., hosting, analytics, customer support)
- Legal and regulatory authorities, when required by law
- Potential buyers or investors, in the event of a corporate sale, merger, or acquisition
6. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we use your personal data
- Data Portability: Receive your data in a structured, commonly used format
- Objection: Object to our processing of your data
- Withdraw Consent: Where processing is based on consent, withdraw that consent at any time
To exercise these rights, please contact us using the details provided in Section 13.
9. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our Platform. For more information, please see our separate Cookie Policy.
10. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to remove such information.
12. International Data Transfers
Your personal data may be transferred to and processed in countries outside of your home country. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our Platform and, where appropriate, by email. Please review this policy periodically for any updates.
14. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at [email protected]
15. Complaints
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Thank you for trusting Chainwright with your personal information. We are committed to protecting your privacy and providing a secure and valuable service.
Last updated: 6th August 2024